Privacy Policy

Last updated: July 19, 2026

This policy explains how JSTARs Inc. (Shoku Noren, "we", "us") handles the personal data of people who use our reservation service. It is written to reflect our actual practice; it is not legal advice.

1. What we collect

  1. Contact details — your name, email address and phone number.
  2. Reservation details — the restaurant(s) or experience you request, dates, party size, meal, and any free-text notes you provide.
  3. Dietary and access notes — allergies or other requirements, only if you choose to tell us. Allergy information can reveal data about your health; we ask for it solely to pass to the restaurant for your safety, and you may leave it blank and tell the restaurant directly on the night.
  4. Payment card — collected and stored by our payment processor, Stripe. We never see or store your full card number; we hold only a token that lets us charge the card as described in our Terms.
  5. Basic technical data — standard server logs and, if enabled, privacy-friendly, aggregate analytics. We do not build advertising profiles.

2. Why we use it, and our legal basis

  1. To arrange and confirm your reservation, and to contact you about it (performance of our contract with you).
  2. To charge the booking fee on confirmation, and any cancellation charge, per our Terms and Cancellation Policy (performance of contract).
  3. To keep records required for accounting, tax and dispute handling (our legitimate interests and legal obligations).

3. Who we share it with

  1. The restaurant, once your booking proceeds — your name, party size, phone number, and any dietary notes needed for the booking. Nothing more than the reservation requires.
  2. Our processors, who handle data on our behalf under contract: Stripe (payments), Resend (transactional email), Vercel (hosting), and Google Workspace (our email). Some of these operate outside Japan, so your data may be transferred and processed abroad under appropriate safeguards.

We do not sell your personal data, and we do not share it for third-party marketing.

4. How long we keep it

  1. If you submit a request but never complete card registration, or we decline the request, we delete or de-identify the request details — including any dietary notes — on a routine basis.
  2. For confirmed bookings, we keep the records for as long as needed to provide the service and to meet accounting and legal obligations, then delete them.
  3. Card tokens are held by Stripe and removed when they are no longer needed.

5. Your choices and rights

You can ask us to access, correct, or delete your personal data, or to stop using it, by writing to concierge@shokunoren.com. Depending on where you live, local law (such as the EU/UK GDPR, or Japan's Act on the Protection of Personal Information) may give you additional rights; we honour them. We will respond within a reasonable time.

6. Security

Card data is handled entirely by Stripe (PCI-compliant) and never reaches our servers. We limit access to the rest of your data to the people who need it to arrange your booking.

7. Contact

Questions about this policy or your data: concierge@shokunoren.com, JSTARs Inc., Tokyo, Japan.

以下為參考譯文（摘要）。具法律效力的正本為上方英文版。

隱私政策（參考譯文・摘要）

說明我們如何處理訂位代辦服務使用者的個人資料。

  1. 蒐集的資料：姓名、電子郵件、電話號碼、預約內容（餐廳・日期・人數・餐別・自由填寫），以及（選填）過敏等敏感資訊、付款卡（由 Stripe 保管，我方不保有卡號）。
  2. 使用目的：安排・確認・聯繫預約，收取預約服務費與取消費，保存會計・稅務・爭議處理所需紀錄。
  3. 第三方提供：預約進行時僅向餐廳提供必要範圍（姓名・人數・電話・必要的飲食限制）。受託處理者為 Stripe・Resend・Vercel・Google Workspace（部分於境外處理，於適當保護下跨境傳輸）。我方不販售個資，亦不為第三方行銷而分享。
  4. 保存期間：未登記卡片或遭婉拒的需求，含敏感資訊定期刪除或去識別化。已確認預約於服務提供與法令所需期間後刪除。
  5. 如需查詢・更正・刪除個資或相關詢問，請寄至 concierge@shokunoren.com。我方尊重適用法令（EU/UK GDPR、個資保護法等）賦予的權利。
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Privacy Policy — Shoku Noren