Cancellation & Charges Policy

Last updated: July 19, 2026

There are two separate kinds of money in a booking, and we keep them apart: our fee for the work we do, and, if it applies, the restaurant's own cancellation charge, which we simply pass through. We never charge your card without emailing you first.

1. Our fee — charged on your approval, non-refundable

1. The booking fee (¥5,000 per seat) and any concierge arranging fee you have agreed are charged to your registered card only when you approve a written Confirmation.
2. They are payment for work delivered — securing the table and arranging what you asked for — and are non-refundable once charged. They are not a penalty.
3. No seat, no fee. If we cannot confirm a table, nothing is charged.
4. If we or the restaurant cancel a confirmed booking, we refund our fee in full.

2. The restaurant's cancellation charge — passed through, no markup

1. We do not set cancellation fees and we take no margin on them. Where a restaurant has its own cancellation policy, we state it in full in your Confirmation, and your approval accepts it.
2. If you then cancel, we charge your registered card the amount due under that restaurant's policy and pay it to the restaurant on your behalf. We keep none of it.
3. Where a restaurant has no cancellation policy, there is no cancellation charge.
4. We email you before charging, and charge only after we have shown you the amount.

3. The course price — paid at the restaurant

The restaurant's course price is settled directly with the house, usually on the evening. A few very high-demand houses require full course prepayment at Confirmation; where they do, we tell you before you approve, and any refund then follows that restaurant's own schedule.

4. Concierge services

1. Our arranging fee for a concierge service — an interpreter, a photographer, an itinerary, a special arrangement with the house — is non-refundable once we have arranged it.
2. The service provider's own fee follows that provider's cancellation terms, which we show you when we quote. Cancel early enough and there may be nothing to pay; cancel late and the provider's charge applies, passed through in the same way.

5. Failed charges & exceptions

1. If a charge to your card fails, you agree to settle the outstanding amount by another method within 7 days of our notice.
2. If we or the restaurant cancel a confirmed reservation, you pay nothing and any amount already paid is refunded.
3. Documented emergencies (natural disaster, or a flight cancellation for same-day arrivals, with documentation) are reviewed case by case in good faith.