Terms of Service

Last updated: July 13, 2026

1. Who we are

Shoku Noren (the "Service") is operated by JSTARs Inc. ("we", "us"), a company registered in Tokyo, Japan. The Service arranges restaurant reservations in Japan on behalf of guests ("you").

2. Nature of the service

1. The Service is offered exclusively to consumers residing outside Japan. Residents of Japan may not use the Service, and reservation requests originating in Japan are not accepted. （本サービスは日本国外に居住する旅行者専用であり、日本居住者は利用できません。）
2. You submit a reservation request. Submitting a request does not guarantee a reservation.
3. We will notify you by email whether we can confirm your requested reservation, offer an alternative, or decline the request.
4. A reservation is binding only after we send you a written confirmation ("Confirmation").
5. All fees under these Terms — including the booking fee and any cancellation charges — are payable to us as consideration for our reservation and guarantee services, under our own name and on our own account.

3. Fees

1. Booking fee: ¥5,000 per seat, charged to your registered card when you approve a written Confirmation, as consideration for securing the reservation. It is non-refundable once charged, except where we or the restaurant cancel the reservation.
2. Additional concierge services (interpreter accompaniment, special arrangements with the restaurant, itinerary design, a photographer, and other non-transport, non-accommodation services) are quoted individually and charged only with your prior written agreement. Our arranging fee for such a service is non-refundable once arranged; any third-party provider's own fee follows that provider's cancellation terms, which we state when we quote.
3. The restaurant's course price is paid to the restaurant directly, ordinarily at the restaurant. Where course prepayment is required (certain high-demand houses, allocation seats, or large parties), the amount is stated before you approve the Confirmation, and any refund follows that restaurant's schedule.
4. We do not arrange transport or accommodation for a fee. Where your trip requires them, we provide information free of charge and, where helpful, introduce licensed travel partners who contract with you directly.
5. All fees payable to us include Japanese consumption tax unless stated otherwise.

4. Card registration and automatic charges

1. You must register a valid payment card to submit a request. By registering, you authorize us to charge the booking fee upon Confirmation and any cancellation charges under the Cancellation Policy, without further action on your part (merchant-initiated transactions).
2. If a charge fails, you agree to pay the outstanding amount by an alternative method within 7 days of our notice.

5. Cancellation

Cancellations are governed by our Cancellation Policy, which forms part of these Terms. Our own fees are charged on your approval of the Confirmation and are non-refundable as consideration for work delivered. We do not set or take a margin on cancellation charges: where a restaurant has its own cancellation policy, we state it in your Confirmation, and, if you cancel, we charge the amount due under that policy to your registered card and remit it to the restaurant. Where a restaurant has no such policy, no cancellation charge applies. The reservation is confirmed only after you approve the Confirmation.

6. Your responsibilities

1. Arrive on time. Restaurants may treat arrival more than 15 minutes late as a no-show.
2. Communicate dietary restrictions in advance. Same-day menu changes may not be possible.
3. Follow the house rules of each restaurant (photography, fragrance, children, dress).

7. Our liability

1. We are liable for arranging the reservation as confirmed. We are not the operator of the restaurant and are not liable for the content or quality of the meal.
2. If we or the restaurant cancel a Confirmation, we will refund all amounts you paid for that reservation, including the booking fee. To the maximum extent permitted by law, our total liability is limited to the amounts you paid for the reservation concerned.
3. Nothing in these Terms limits liability that cannot be limited under Japanese law, including the Consumer Contract Act.

8. Personal data

We handle your personal data (name, email, reservation details) to provide the Service. Card details are held by our payment processor (Stripe) and never touch our servers. We share only your name, party size, and dietary notes with the restaurant.

9. Governing law and jurisdiction

These Terms are governed by the laws of Japan. Disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court in the first instance.