Terms of Service

Last updated: July 13, 2026

1. Who we are

Shoku Noren (the "Service") is operated by JSTARs Inc. ("we", "us"), a company registered in Tokyo, Japan. The Service arranges restaurant reservations in Japan on behalf of guests ("you").

2. Nature of the service

1. You submit a reservation request. Submitting a request does not guarantee a reservation.
2. We will notify you by email whether we can confirm your requested reservation, offer an alternative, or decline the request.
3. A reservation is binding only after we send you a written confirmation ("Confirmation").
4. All fees under these Terms — including the booking fee and any cancellation charges — are payable to us as consideration for our reservation and guarantee services, under our own name and on our own account. Separately, we compensate restaurants for no-show losses under our partnership agreements with them.

3. Fees

1. Booking fee: ¥8,000 per seat, charged to your registered card at the time of Confirmation. The booking fee is non-refundable once the reservation is confirmed, except where we cancel the reservation for reasons attributable to us or the restaurant.
2. Where course prepayment applies (allocation seats, restaurants whose official policy charges from booking, high-value courses, or large parties), the full course amount will be stated before you approve the Confirmation and charged on Confirmation.
3. Additional concierge services — interpreter accompaniment, special arrangements with the restaurant, gourmet itinerary design, and other non-transport, non-accommodation services — are quoted individually and charged only with your prior written agreement.
4. We do not arrange transport or accommodation for a fee. Where your trip requires them, we provide information free of charge and, where helpful, introduce licensed travel partners who contract with you directly.
5. All prices include Japanese consumption tax unless stated otherwise.

4. Card registration and automatic charges

1. You must register a valid payment card to submit a request. By registering, you authorize us to charge the booking fee upon Confirmation and any cancellation charges under the Cancellation Policy, without further action on your part (merchant-initiated transactions).
2. If a charge fails, you agree to pay the outstanding amount by an alternative method within 7 days of our notice.

5. Cancellation

Cancellations are governed by our Cancellation Policy, which forms part of these Terms. Cancellation charges reflect the average loss actually incurred by the restaurant and are set at or below customary rates in the Japanese fine-dining industry. Where a restaurant's official cancellation policy is stricter than our standard schedule, the restaurant's schedule applies; it is stated in your Confirmation, and the reservation is confirmed only after you approve it.

6. Your responsibilities

1. Arrive on time. Restaurants may treat arrival more than 15 minutes late as a no-show.
2. Communicate dietary restrictions in advance. Same-day menu changes may not be possible.
3. Follow the house rules of each restaurant (photography, fragrance, children, dress).

7. Our liability

1. We are liable for arranging the reservation as confirmed. We are not the operator of the restaurant and are not liable for the content or quality of the meal, except where the restaurant is operated by our group.
2. If we or the restaurant cancel a Confirmation, we will refund all amounts you paid for that reservation, including the booking fee. To the maximum extent permitted by law, our total liability is limited to the amounts you paid for the reservation concerned.
3. Nothing in these Terms limits liability that cannot be limited under Japanese law, including the Consumer Contract Act.

8. Personal data

We handle your personal data (name, email, reservation details) to provide the Service. Card details are held by our payment processor (Stripe) and never touch our servers. We share only your name, party size, and dietary notes with the restaurant.

9. Governing law and jurisdiction

These Terms are governed by the laws of Japan. Disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court in the first instance.